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“We’re not just fighting an epidemic; we’re fighting an infodemic”

-Tedros Adhanom Ghebreyesus, Director-General, WHO

The Coronavirus (COVID-19) pandemic has swept the globe at an alarming rate, in terms of the sheer number of people and countries affected by the virus. And while healthcare professionals across the globe are working tirelessly to mitigate the impact of this crisis, there is a pressing need to tackle another related crisis - that of misinformation.

The widespread panic caused by the COVID-19 pandemic has led to the spread of rumors and misinformation at an unprecedented rate, not only causing further anxiety but, in many cases, actively endangering public safety.

To combat this misinformation, and help you disseminate accurate information about COVID-19 to your customers, Haptik introduces the COVID-19 Awareness Chatbot.

Haptik’s COVID-19 chatbot is a conversational helpdesk that will enable you to:

  • Respond to common queries and FAQs regarding the coronavirus and its symptoms

  • Keep users up-to-date on the developments surrounding the pandemic

  • Offer information on how to stay safe, health & travel advisories etc.

  • Dispel misinformation and bust myths surrounding the coronavirus


The COVID-19 chatbot utilizes pre-built dialog flows, and can be implemented swiftly within the span of a week. It can take the form of a new integration on your digital channel or can be integrated with your existing chatbot or virtual assistant solution. The chatbot can be implemented across a number of channels including Web, Mobile, Facebook Messenger, WhatsApp etc.

Help your customers stay informed and safe with the COVID-19 Awareness Chatbot. Get in touch with us now!

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